Frequently Asked Questions

This page will guide you through basic functionalities of BeeRent. You can contact our customer service team via chat window in down right corner at any time for quick assistance.

Is Beerent free?

BeeRent Channel Manger system is completely free of charge. With NO monthly fee or booking commission.

How many properties can I manage with BeeRent?

As much as you have since BeeRent is limitless when it comes to property number!

Is BeeRent suitable for large Property Managers?

Yes it is! BeeRent is already a main platform for many large Property Managers that manage from 200 to 3500 properties. If you are a Property Manager with more than 50 properties, contact us so we can arrange a dedicated Account Manager for you. 

First registration?

To create a new account go to Register or Sign in
Fill in the requested informations. Verify your new account in three steps with:

  1. Email verification – you will receive an email to confirm that you are the owner of the email address.
  2. SMS – soon after you fill in the informations for the new account, you will receive a message with a 4-digit code to insert on the next page before you will be allowed to enter on the main page of BeeRent.
  3. Document upload – When you enter into your backoffice go to Account settings to upload your identity card, photo, invoice adressed to the property you wish to share. Without it you won’t be able to share properties on sales channels.

How to verify your account and why?

Most of you need to verify your account on any portal like Booking.com, AirBnB or HomeAway. With BeeRent you verify your account and ownership once and after that you can share your properties on any portal.

On Account settings you will find all the fields you need to fill in. Update all informations in fields: Login data, Owner data, User data and Document upload

Login data: here you can change your login data

Owner data: If you are a home owner and you manage your own properties, fill in the form with your own information. If you are a Travel Agency, fill in the company details.

User data: here you insert your User profile information

Document upload: upload documents (up to 5 files) with maximum size of 1Mb and in supported format (JPG or PDF)

Step by step to your first reservation

Follow these steps for better understanding where to start when you login to BeeRent for the first time. Each of this steps are explained below in details:

  1. Update and verify your account
  2. Create Supplier
  3. Create Property
  4. Connect to one of the listed booking portals
  5. Wait for approval
  6. Your property is connected with the booking portal
  7. You get your first reservation

Meaning of the word supplier

Supplier is a person who gives you the right to sell their properties. Why do we have this section if you are the only person who sells and also owns the property? 

Because Property Managers and Online Travel Agencies (OTA) do not own, they sell in behalf of the owners and they need to create the property and link it with the supplier. 

Also, if you decide to add a new property that you do not own (e.g. an apartment of your neighbor) in BeeRent, then you create a supplier (home owner who gave you the right to sell their properties). 

How to add a property?

If you have one or more apartments, rooms, studios in one Property (House, Hotel), you create the property, after which you create one or few apartments, rooms, studios within this property. That way you have created a property complex with one or few units in it after which you fill in the fields (prices, amenities, calendar...) under unit level. 

Example:

if you have two or more apartments at one adress within the same house, you will create one property and within that property you will create two new units which you name apartments or studios, etc. Each of those two units will have their own description, amenities, calendars, prices, reservations etc.

The same way you will create multiple property complexes under one account.

 

Connection between BeeRent and sales channels

BeeRent is completely connected to sales channels.

That means you create and manage your property within BeeRent and the system takes care of sales channels you choose to be connected with.

Your every update of the property (e.g. description, prices, availability) is automatically pushed to sales channels and when you receive a reservation from any connected sales channels, your property will be automatically closed for sale on other sales channels. 

Can I use BeeRent if I already have a Booking.com account?

The answer to that question is yes of course!

It is as simple as adding your property to BeeRent and connect it to our channel manager within your Booking.com extranet.

From that moment on, you will manage everything from BeeRent. 

Instant booking

Our platform allows sales channels to create reservations for your properties without any pre-approval from your end.

This means that the guest simply come to the sales channel, click to create a booking and the reservation is created within both BeeRent and sales channel.

Once the booking is created, platform automatically closes calendars of the property at hand on all other sales channels.

 

In which countries is BeeRent available?

BeeRent is available for everyone but the properties must be situated in one of the following countries:

Croatia, Germany, Austria, Netherlands, Slovenia, Italy, Czech Republic, Poland, Slovakia, Hungary, Spain, Serbia, Montenegro, Macedonia, Bulgaria, Greece, Turkey, Belgium, Ireland, UK, Switzerland, France, Denmark, Portugal, Romania, Bosnia, Luxemburg.

BeeRent currency

At the moment, system currency is available only in EUR (€).

Can I change my curent channel manager to BeeRent?

Yes! Switching from other channel manager to BeeRent is fast and easy.

Import of pre-existing bookings

BeeRent has the capability to import existing bookings from Booking.com for all your properties.